Full Manufacturer Warranty Click Here

Free Shipping and Methods Click Here

Ordering Online Is Safe & Secure Click Here

Satisfaction Guarantee Click Here

Exchanges & Returns Click Here

Additional Shipping/Cancellation/Order Information Click Here

Alternate Shipping Address or Non U.S. Issued Credit Cards Click Here

Purchase Agreement Click Here

Full Manufacturers Warranty

Discount Senior Supply is an AUTHORIZED Dealer for all of the Home Medical Equipment we sell. This means you can buy with confidence knowing that not only does the Discount Senior Supply staff stand behind the products we sell but so do the manufacturers. You will receive FULL WARRANTIES from the manufacturers when you purchase from Discount Senior Supply. (top)

Free Shipping, Cost and Methods

To see what your shipping charges will be simply add the product(s) you want to the shopping cart and at the bottom there will be a button to click on in order to calculate shipping charges. Generally for price comparisons you can figure that your shipping charges will be around a $.90 a pound with a minimum of $7.00 for products weighing less than that. Since our shipping charges are calculated on a UPS Real Time basis your cost will depend on what part of the country or world you live in and how close you are to a major shipping hub. We realize that in order to find what your cost will be you need to start the order process to get that portion. You pay for shipping based on weight and approximate dimensions and packaging costs, (Please note that some products are oversized and require additional charges calculated at the time of purchase). All of our Free Shipping Offers are for Ground Shipping in the Continental United States only. Click Here for more shipping information. (top)

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. Click Here for our Secure Guarantee

We encourage you to feel comfortable using your credit card or Pay Pal to make purchases on our site. If you wish, you may also send us a Money Order or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. COD is not offered at this time.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address on your receipt. Don't forget a Gift Certificate. (top)

Satisfaction Guarantee*

We are so sure that you will love our quality products that we offer you this iron clad guarantee. Any single item purchased from us (excluding clearance & special orders and all incontinence, underwear etc.) can be returned for a refund or exchange when received in our warehouse within 30 days from the day you receive the item, no questions asked.

The refund amount will be the full purchase price of the item less all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher plus a nominal 10% restocking fee. (shipping is not refundable and deducted from Free Shipping offers). The item must be in its original (new)* condition and packaging and prior authorization (RMA#) must be arranged by email. There will be a 25% restocking/handling fee of any properly authorized return item price if received later than 30 days. If an (RMA#) is not received then there will be a 25% restocking fee of the purchase price or refusal of package at our discretion. After 30 days of reciept we cannot accept returns or exchanges. All shipping charges are the purchaser's responsibility

*New is defined as unused, original manufacturer packaging and attached tags or a combination of both.

**You can be assured that Discount Senior Supply stands by the quality, cleanliness and sterility of the products we offer. Due to the sensitive nature of healthcare products, we cannot give a refund or credit for any item(s) in which the retail packaging or sterile seal has been broken, no attached tags, not original packaging or a combination of all (top)

Exchanges & Returns

We understand that occasionally a product you purchase from us may need to be exchanged or returned. In order to have this process run as smoothly as possible you need to follow the steps below:

1.) Make sure the Item is a returnable, i.e. new and in original manufacturer packaging with tags to be received in our warehouse within 30 days from the day you received the item as confirmed by the shipper. (Close-Out and Special Order items are non-returnable)

2.) Send us an E-Mail request for a Return Authorization Number including your order number and name by Clicking Here

3.) Write your Return Authorization Number (RA) clearly on the outside of the package with a copy of your order receipt with your exchange requirements or return request. We will send you the correct wharehouse address to return the items most likely closest to your geographic location. DO NOT SEND RETURNS WITHOUT AN RA# OR SEND THEM TO THE ADDRESS GIVEN ON THE PACKAGE AS THEY WILL BE REFUSED. PLEASE FOLLOW THE PROCESS WE HAVE GIVEN.

4.) When your properly authorized package is received at our warehouse, we will mark the date received on the package and inspect for condition. Any items that are returned and determined to be used will be: A.) Returned at purchaser's expense. B.) Charged a restocking fee based on resale condition. We reserve the right to change any of these policies without prior notice.

If everything is OK your RMA# is approved and sent to shipping for an exchange or Accounting for a refund, (the refund amount will be the full purchase price of the item less all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher plus a nominal 10% restocking fee). Please allow 7 to 15 working days for refund to be processed.
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Additional Shipping/Cancellation/Order Information

All in-stock orders will be shipped within 48 hours(excluding holidays & weekends) many times same day and will be at your door usually in 7 to 10 days but almost always within 14 - 16 days to a US zip code. Out of stock orders will usually ship within 2-3 business days. If you request to receive your order in less than 14 days from now, we will do our best to accommodate and if we can't we will offer an alternative.

With that being said, we fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations made before payment has settled (2:30 P.M. Pacific Time every 24 hours) will receive a full refund. Cancellations made after that time but before an order has shipped will incur a 5% processing fee. If an item has shipped, you of course, are still entitled to our 30-day refund. If the item is refused at the time of delivery there is a 30% restocking/cancellation/processing fee. If an item is not is stock and on back order or discontinued the customer will be offered an alternative or substitution. If not acceptable and the product is part of an order with items that are available then the cancellation policy will still be followed.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective,damaged or wrong upon receipt please contact us immediately after your package arrives so we can make arrangements to process a claim, communicate with the manufacturer or send the correct product out. Return shipping charges cannot be refunded. All claims MUST be made within 3 days of receipt of order.

Multiple Purchase and Commercial Use: Any identical item purchased in quantities of more than 2 will be excluded from the 30 day money back guarantee. We suggest buying one to verify fit, usability etc. before buying multiple items. Any item purchased for commercial use will not be warranted for damage resulting from commercial use.

Replacement items for products that were shipped incorrectly will be sent with a call tag for return of the erroneous merchandise. If the original item is not back in our warehouse within 10 Days from receipt, the credit card on file will be billed for the purchase price. When the replacement is received a credit will be issued. We are not responsible in any way for any miscellaneous charges incurred, overdraft or the like due to your business dealings with our company.

Stock is subject to prior sale. Delivery to carrier constitutes delivery to you. Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. Discount Senior Supply will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to Discount Senior Supply The decision made by a carrier regarding a claim for refund is final.

Customer must be sure to communicate correct shipping address to Discount Senior Supply All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address. Shipping Company will NOT accept special shipping instructions from Dealer, other than "Ship To" Name and Address. Shipping - International Orders without a U.S. zip code are subject to an additional charge of $25 to process additional paperwork (this is waived on orders of $400 or more). International orders are shipped by Federal Express/UPS and will be billed at our actual cost. International shipping freight charges will be invoiced at actual cost. International orders can only be shipped to the billing address for the credit card being used. (top)

Alternate Shipping Address Form &/Or International Orders

For Orders Being Shipped To Another Address Other Than the Billing Address or for International Orders Please Click Here.

Purchase Agreement

By completing your order you verify that you will not hold Discount Senior Supply, its affiliates, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this site and that you agree with our pricing policies for products that we cannot advertise due to manufacturer regulations and policies as set forth in the FAQ and Policies page. Policies are in force from date of purchase. Click Here for more information.

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